The Ultimate Account Guy

Entries from May 2009

Old School Thursday – Wendy’s Fashion Show

May 7, 2009 · Leave a Comment

On a trip through the You Tube universe this past weekend I stumbled upon this old Wendy’s commercial. This first thing I thought was, wow, that was actually a good spot. I started looking further and found more and more classic commercials, both good and really, really bad. These gems have been collecting dust on the shelves of memories long enough. I am going to start bringing them back to life. Every Thursday I will reveal a different Old School commercial and dissect it like I do with current day spots. If you have any ideas for commercials that have gone the way of the dodo email me at UltimateAccountGuy@gmail.com or send me a tweet @TheAccountGuy.

Now on to this week’s Old School commercial.

Amid a sea of cardboard cut out burgers Wendy’s went out on a limb and proclaimed they were the unique burger in the fast food dinning experience. They used timely humor and a straightforward strategy as the platform to display all the options Wendy’s has to offer.

The strategy was perfect for the time. At the time fast food restaurants had very choices and there was almost no customized orders. Before Burg King started delivering burgers “Your Way, Right Away”, you were forced to take what was available. Clearly Wendy’s competitive advantage was the ability to get your burger the way you wanted it. This commercial does a great job of conveying the point that at Wendy’s you get exactly what you want and at other places you don’t.

As the dowdy Russian woman walks out again and again in the same outfit you’re hit with a laugh. Add on top of that a good jab at the hated enemy of the USSR and you get a great commercial that conveys a solid strategy and sticks in the mind of the consumer.

Let me know what you think about this spot? Does it hold up to the test of time?

-Dennis

Categories: Advertising Blog · Dowdy · Fashion Show · TV · Wendy's

Gillette Focuses In On Their Current Customers

May 4, 2009 · Leave a Comment

Gillette has adjusted their strategy recently to capitalize on their current customer base. The newest spot for the Fusion blade has a talking blade telling a gentleman that it’s time to get a new blade. When the lubrication strip (also an indicator strip) turns white. It’s time to throw it out and get a new one.

Everyone learns in Marketing 101 that 80% of your sales come from 20% of your customers. So the strategy to focus on keeping your current customers instead of going after the competition makes sense. It even makes sense to try to grow the revenue you receive from your current customer base. They are already buying your product. Why not try to get them to buy more?

It seems like a natural evolution until you think about the current situation of the economy. In this economy people aren’t as brand loyal as they usually are. They don’t feel the need to stick with one brand because that is what they always use. So when you tell your consistent customer of 5 years that he should be buying more of your product you run the risk of coming off as greedy. Granted, there is a payoff to ditching your razor (a better shave) when the indicator strip turns white. But when everywhere you look, people are cutting back and hunkering down to ride out this economic downturn, using your razor an extra week seems like the least you can do.

In my opinion, Gillette would be better served to offer some type of reward program if they want to focus on their current customer base. They could make a program where you sign up on their website, enter the skew numbers from your package of Fusion blades and after your 5th or 10th package you get a $5.00 off coupon. Or even a referral program to earn free packages would help to keep and engage your current customers and bring new customers into the fold at the same time.

Right now, it’s harder than ever for companies to keep their customers. Since it is so important to keep the customers you have already earned, they should be working harder and making it worth the customers while to stick around.

What do you think about this strategy? Is it a solid strategy to keep the customers Gillette already has?

-Dennis

Categories: Advertising · Commercials · Gillette Fusion · TV